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Research
Paper on Implementing ISO 9000
It is essential to describe a few
details about the topic, which has to be discussed. Therefore,
for this purpose a brief introduction of ISO 9000 will be added
in the discussion. ISO stands for International Organization for
Standardization (ISO) it is a worldwide federation of national
standards bodies from more than 140 countries, one from each
country.
The Mission Of International Organization For Standardization
The organization was established in the year 1947. This
organization is not a governmental organization .It was made by
the combined efforts of all the countries, which are included in
the formation of ISO. “The mission of ISO is to promote the
development of standardization and related activities in the
world with a view to facilitating the international exchange of
goods and services, and to developing cooperation in the spheres
of intellectual, scientific, technological and economic
activity.” The members of ISO are divided into three categories:
-Member body of ISO
-Correspondent member
-Subscriber membership
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Member Body Of ISO
A member body of ISO is a single body, which is responsible to
promote the standards set out by this organization. In fact the
member country also have the responsibility to provide country’s
share of financial support for the central operations of ISO.
The member body also has the authority to present its opinions
and advices on the working of ISO and the improvement of ISO.
A Correspondent Member
It is usually an organization, which is working to promote ISO
in every country. However, the correspondent members do not take
active part in the process of making up the policies for ISO.
Subscriber Membership
This type of membership is the third type of membership of ISO.
The countries with small economies enter into this category. All
these categories of members are involved in the promotion of the
standards of ISO. They have also attained successes in their
objective. This organization has different names such as IOS in
English; OIN in French but the real name is ISO “International
Organization for Standardization"
It was necessary that an organization should be formed, which
will have the responsibility to look after the activities of
international exchange of goods and services. This requirement
was fulfilled by the establishment of ISO. From that day ISO is
working on the mission to make the differences ISO believes in
the mission to develop cooperative relation ship amongst
countries. SO also serves to remove the trade barriers between
the countries. The activities of ISO are such that will help to
rationalize the international trading processes. ISO has
described those techniques which are useful in the information
processing, and communications, textiles, packaging,
distribution of goods, energy production and utilization,
shipbuilding, banking and financial services. These are the
sectors for which ISO is working. This organization is
continuously working on the above-mentioned objectives and will
always offer its services and its strategies for the development
of trade in the International market. Developing countries have
recognized the importance of the standards set out by ISO and is
trying to implement theses standards.
After reading the entire formation of ISO, the working of ISO
and the activities, which are done by the ISO. It can be said
that application of ISO’s standards will definitely help a
country in trade. The application of these standards will remove
the trade barriers and working of international trade amongst
countries will become easy. Following this perspective it can be
proposed to apply ISO 9000 at a powder metal factory because:
“ISO 9000 Certification tells vendors and consumers alike that
your company desires their confidence, satisfaction, and
continued business.
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An ISO certified company doing business on the other side of the
city, or on the other side of the world with other ISO 9000
certified companies can be assured that each organization has
taken significant measures to insure that the products/services
provided are carefully monitored for quality. ISO 9000
certification becomes a plus point for the reputation of any
company. No matter whether it is garments factory or a powder
metal factory. Moreover, this is a criterion, which will assure
the quality of the product of the company. The advantages of
applying ISO 9000 are numerous. Therefore, it will be
recommended to adopt ISO 9000 in the powder metal factory too.
If the advantages will be compared by the disadvantages then the
answer will prove that the implementation of ISO will be
fruitful for the powder metal factory. Intellisat ISO 9000 has
also been introduced by the Organization, which describes the
standards and processes of Quality Management .For a company new
to ISO 9000 there are several questions, which have to be solved
before the implementation of these standards. For the purpose of
clarification of any doubts a set of questions have been
developed in this paper to remove these misunderstandings or
doubts.
Problem In A Powder Metal Factory
In a powder metal factory the organizing committee, the
entrepreneurs and the related employees are trapped in certain
problems which can be mentioned as follows: The main problem is
related to SAFETY such as:
- Occupational safety
- Constructional safety
- Mechanical safety
- Chemical safety
- Control of occupational musculo-skeletal injuries
These are certain specific problems with which a powder metal
factory is confronted with. Therefore, solution to these
problems should be enumerated to make the factory profitable.
-Occupational Safety
“The primary goal in occupational safety is to ensure workers'
safety by minimizing occupational disasters. Occupational safety
should be ensured to the powder metal factory .The factory would
then be on its way to success”.
The insurance of occupational safety is not present in the
powder metal factor therefore; the authorities should try to
adopt the standards of ISO 9000, which will teach them the rules
and regulations. The proper implementation of the standards will
be beneficial for the smooth running of the factory.
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-Constructional Safety
A part from occupational safety constructional safety is also
necessary for any company, the observations depict that powder
metal factory lacks this factor also. The implementation of ISO
9000 will definitely ensure the constructional safety.
-Mechanical Safety
There are many factors involved in the mechanical safety. Many
workers are involved in the working of the metal factory. There
should be certain standards which would assure these workers and
which would provide mechanical safety to the workers. The
implementation of ISO 9000 serves this purpose for the powder
metal factory.
-Chemical Safety
“Focus of research includes safety and risk assessment of
chemical processes, storage and transportation of hazardous and
volatile chemicals, chemical hazard identification, and safety
in semiconductor and chemical manufacturing plants”
The powder metal factory and its working depend upon a number of
factors which involves chemicals. Therefore, this factory should
be assured of chemical safety also as the involvement of
chemicals in the manufacturing processes is an important factor
which have to be considered.
Control of occupational musculo-skeletal injuries
In a powder metal factory the authorities are also confronted
with occupational musculo-skeletal injuries these types of
injuries should be controlled. ISO 9000 is a set of standards,
which will provide solutions to this problem and the other
problems, which are involved in powder metal factory.
These are the main problems which have been mentioned and the
only proposal which can be given to avoid or remove these
problems is to adopt ISO 9000.AS “The ISO 9000 Series of
Standards has become the most widely recognized standard today,
primarily due to the reported gains in efficiency, effectiveness
and operational improvements companies receive when they adopt
and implement these guidelines.”
Observations show that the companies who have already
implemented ISO 9000 are gaining popularity and the framework of
their working has become modernized. Innumerable gains in
efficiency and operational activities are the result of
implementing the guidelines of ISO 9000.The standards and rules,
which have been formulated by the organization, are the
guidelines for accompany which if followed properly can make the
company on the heights of success. ISO 9000 consists of quality
standards and rules, which are designed for the smooth working
of the company. Researches and observations show the
achievements of ISO 9000, the companies, which have started
using these standards, are fully satisfied with their working
environments.
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Set Of Questionnaires
When a powder metal factory or a new factory is trying to
implement ISO 9000, the authorities of the factory search for
the answers of the following questions:
- Will ISO9000 suitable for the working environment of the
factory?
- Is ISO 9000 costly?
- Will International standards 9000 be helpful for the employees
also?
- Will ISO 9000 support the systems necessary for the
establishment of occupational safety?
- Will ISO standards solve the problems, which are involved in
the powder metal factory?
These are some questions, which the authorities of a company new
to ISO 9000 look out for. ISO 9000 ensures that such questions
should be solved and answered and the standards have done this
task of solving these questions. ISO 9000 is a set of rules,
which is best, suited for the working environment of the powder
metal factory. As far as the cost of implementing ISO 9000 is
concerned it is far less than the advantages, which will be
gained by the implementation of these standards. Further, if
employees will be considered than it can be rightly said that
ISO 9000 consists of golden principles, which will be definitely
adopted by the entire team involved in the powder metal factory.
Not only will this but ISO 9000 also support the systems of
establishing occupational safety and other systems as such.
Similarly, those problems, which have been discussed earlier in
this paper, which are involved in powder metal factory will be
solved. AS “Standards are documented agreements containing
technical specifications or other precise criteria to be used
consistently as rules, guidelines, or definitions of
characteristics, to ensure that materials, products, processes
and services are fit for their purpose.” For the support
of the proposal the paper will further mention the advantages of
ISO 9000 and the achievements of ISO 9000 so that the
authorities of the powder metal factory can adopt these
standards with full satisfaction.
ISO 9000 consists of varieties of methodologies and rules, which
will support the working of the company .In fact these standards
are most widely used in the countries across the world. The
implementation of ISO 9000 will refine the framework of the
working of the powder metal factory. Entire system of the
working of various department involved in powder metal factory
will be changed according to the standards of ISO 9000.
The history and the relevant observation on the topic of ISO
9000 depict that theses standards have brought tremendous amount
of change in the working style of the companies. These standards
serves the purpose of a good strategy and the policies which are
involved in theses standards are designed keeping in view the
position of various companies. ISO 9000 is a source of
inspiration or it can be said the standards are the basics of
making a company successful.
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Today in the modern world every company is trying to obtain
maximum profitability and maximum gain by its resources
therefore they have adopted these standards. As there is much
competition amongst various industries, companies as well as
factories therefore, proper standards should be followed to make
the company successful. These requirements are fulfilled only by
the standards of ISO 9000. In this era of development
standardization is necessary to make progress as it can be said
“a standardization infrastructure is a basic condition for the
success of economic policies aimed at achieving sustainable
development. Creating such an infrastructure in developing
countries is essential for improving productivity, market
competitiveness, and export capability”
Implementing ISO 9000 will not only be advantageous for the
company but the government will also obtain advantages. As
standards are developed by the implementation of ISO 9000, and
standardization is a basic condition and an essential
requirement of economic policies, which will be formulated.
Therefore, the standards of ISO 9000 will help to improve
productivity, market competitiveness and export capability of
the companies.
Schedule Of Implementation
The factory owners should implement a schedule, which will
describe the ISO 9000 standards workable in the factory. This
schedule of implementation will show that when the ISO 9000 will
come into action. Schedule of implementation will also show the
period from which these rules will be enforced. Proper
monitoring of the entire system will lead the company towards
prosperity. Proper implementation of the schedule for several
departments in a factory will lead a factory manager to form
various authenticated rules, which will be implemented with in
the factory.
Cost/Personnel
Talking about the standards of ISO 9000 one can easily say that
these standards are real guiding tools for any factory or
company. Therefore, the cost which will be incurred in its
implementation will be compensated afterwards when innumerable
advantages will be gained after its implementation ISO 9000
becomes an active contributor for the growing of the business,
therefore, if the business will flourish and prosper the gains
will be enjoyed by the factory owner. As it has been discovered
that “ISO 9000 implementation will teach you things about your
business you didn't realize before, and your organization and
its' employees will be better for it.”
It can be rightly said that the implementation of ISO 9000 will
be beneficial not only for entrepreneurs but the staff and the
employees will also find these standards compatible, useful and
advantageous.
To mention the problem and the propose solution, this paper will
further describe a letter of transmittal which will be for the
owner of the factory. The purpose of this letter is to highlight
the problem and present a viable solution simultaneously.
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Letter Of Transmittal
Dear Mr. David:
Authorization and Transmittal: Attached is the report you
requested on April 10, 2002 on the issue of safety problems in
your powder metal factory. We have tried to meet your request as
stated in your letters of that date and hope that the report is
useful to you and your factory employees.
Methodology:
Our approach to the problem of your factory is to adopt the ISO
9000 and implement these standards as ISO 9000 will provide
every possible guideline to solve your problem as well as the
very nature of your business will also be refined after its
implementation. Our recommendation is based on researches,
history and evidence. If your factory will work on these
standards then the problem will also be solved as well as a
drastic change in the efficiency of your business will also be
observed with in a short span of time. It depends on you and
your factory authorities to make the decision.
Highlights:
The recommended solution to the problem is to adopt ISO 9000.
These recommendations have been mentioned in the abstract with a
few details on ISO 9000 and its achievements. The
recommendations are solely based on researches and evidences. We
hope that the report is acceptable to the authorities of your
factory. As a group we found the investigation interesting,
challenging and above all we hope that these recommendations
will help you to solve your problem.
In the conclusion it can be mentioned that ISO 9000 will
definitely be advantageous for the powder metal factory. As
these standards are developed for the purpose of making factory
working environment as smooth as possible. International
standards are developed for the purpose of making the businesses
as profitable as possible.
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The standards developed by ISO 9000 not only prove beneficial
for the Working environment and the framework of the companies
but reliability of goods and services are also attained. As for
any company or factory to succeed there should be some
standards, which will describe norms of quality. Researches
depict that without implementing ISO 9000 global competitiveness
cannot be attained, as most companies nowadays are implementing
these standards and they also want that their suppliers or
related companies to become part of it. After implementing ISO
9000 the factory will gain advantages in many aspects. Global
standards for emerging technologies will be attained through
Standardization programs. Such fields include advanced
materials, the environment, life sciences, urbanization and
construction. ISO 9000 and its certification will make accompany
so energetic and organized that it will break the barriers of
downfall and the company will move on the road of success.
The factory or the company which will be implementing these
standards will become aware of the new emerging technologies;
moreover enhanced product quality will be achieved standards
will develop compatible ground for the promotion of its product.
Improved health safety and environmental protection are also
included in these standards. In fact these standards are a
combination of rules, which satisfies all aspects .One of the
main advantage, which will be attained by the implementation of
these standards is greater efficiency and improved ease of
maintenance.
The importance of the standards of ISO 9000 can be summarized in
these words: “Users have more confidence in products and
services that conform to International Standards. Assurance of
conformity can be provided by manufacturers' declarations or by
audits carried out by independent bodies” These standards have
gained confidence amongst the consumers too. The consumers are
ready to buy the products from the companies, which are ISO 9000
certified. They have firm belief that the products will be
according to their tastes and requirements.
The Star Powder Metal Factory should consider the proposal and
the solution. The authorities should take a view on the aspects
of ISO 9000 and then they will come to know the growing
importance of these standards. The authorities will see a major
difference in the working environment of the factory. Related
problems will be automatically solved after the implementation
of these standards. The bodies, which are involved in making the
standards of ISO believes ion the promotion of goods and
services. They are continuously involved to promote trade
liberalization. These standards follow some strategies and a
strategy can be defined as a comprehensive plan or action
orientation that sets critical direction and guides the
allocation of resources for an organization. It is a focus that
represents “best guess” regarding what must be done and what
must not be done. The purpose of any strategy is to ensure the
prosperity of the company.
ISO 9000 is the only answer for probable problems of the Star
metal factory. If these standards will not be adopted by the
authorities of the factory as soon as possible than multiple
problems will arise as a result. Before the implementation of
ISO 9000 the factory was deprived of the specific guidelines
applicable for proper management but after the implication of
these standards the authorities will observe a drastic change in
the entire framework of the factory.
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This paper has provided every possible argument, which has
supported the implication of ISO 9000; all these arguments are
based on observation and history of ISO 9000 right from its
emergence till the present day. It would be highly profitable
for the Star powder Metal factory if the action will be taken as
soon as possible. Hence, it is advisable to the Star powder
Metal Factory to consider the problem and the solution with
wide-open eyes and the authorities should realize the importance
of these standards. The benefits of these standards cannot be
neglected.
The prompt action should be taken by the factory owner to decide
implementing ISO 9000, as every entrepreneur wishes to make
profitable businesses to attain greater compatibility. The
standards set out by ISO 9000 will provide the factory with
profit, advantages and gains.
References
International Organization for Standardization Introduction what
are standards? 17 July 2002 http://www.iso.ch/iso/en/aboutiso/introduction/index.html
Intellisat http://www.intellisat.com/iso9000_info.htm
International Organization for Standardization What is ISO? 17
July 2002 http://www.iso.ch/iso/en/aboutiso/introduction/whatisISO.html
International Organization for Standardization why is
international standardization needed? 17 July 2002 http://www.iso.ch/iso/en/aboutiso/introduction/whyneeded.html
International Organization for Standardization ISO's
achievements 17 July 2002 http://www.iso.ch/iso/en/aboutiso/introduction/achievements.html
International Organization for Standardization Who makes up ISO?
17 July 2002 http://www.iso.ch/iso/en/aboutiso/introduction/whoisISO.html
2000 Annul Report Preface http://www.iosh.gov.tw/eversion/yrep2000/yr2000ann.htm
Murphy, A, Herbert W. Hildebranot, Jane .P. Thomas, “Effective
Business Communication”, Seventh Edition Herta
Fulmer, Robert M., “The New Management”, Fourth Edition
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